Unpacking the Facebook Error: "Sorry, something went wrong. We're working on getting this fixed as soon as we can"

Facebook is a crucial part of our digital lives, serving as a hub for social interactions, business dealings, and entertainment. Yet, it’s not without its share of technical hiccups. One common error that leaves users scratching their heads is: “Sorry, something went wrong. We’re working on getting this fixed as soon as we can.” This article aims to break down what triggers this error and how you can resolve it.

Facebook on the phone

Common Causes

1. Server Overload

Server timeouts are a common issue when it comes to this Facebook error. Essentially, when a user sends a request to Facebook, it has to travel through multiple layers of technology to finally reach the Facebook servers. These servers then process the request and send back the required data. However, these servers are programmed to wait only for a set amount of time for each API to respond—commonly one or two seconds. If any API takes longer than this, a timeout occurs.

This intentional setting is designed to prevent what is known as ‘resource exhaustion.’ The servers have a limited amount of computational power and memory. Allowing too many requests to queue up would overwhelm the system, leading to even more significant issues, such as a complete crash of the service.

2. Runtime Exceptions

Runtime exceptions are errors that occur during the execution of a program, and in this context, while Facebook’s servers are processing your request. These exceptions can result from various issues, including:

  • Memory Exhaustion: If the server runs out of available memory, this can halt operations and trigger the error.
  • Disk Overload: Similar to memory, the disk space on a server is finite. When it runs out, it can’t process new data, leading to the error.
  • Thread Contention: Servers use multiple threads to handle multiple tasks simultaneously. Sometimes these threads compete for the same resources, causing delays or failures in processing.

3. Internet Connection Issues

While it’s easy to blame Facebook for this error, sometimes the fault lies in your own backyard. Your Internet connection can be a culprit. Packets of data travel back and forth when you’re browsing. If your connection is unstable or slow, these packets might not reach their destination in time, causing the error. Simple things like being too far from your Wi-Fi router, or using a crowded public Wi-Fi, can be factors.

4. Cache Issues

Web browsers store copies of web pages you visit in what’s known as a ‘cache.’ This is done to speed up subsequent visits to the same page. However, if your browser is showing you a cached version of the page with the error, it might seem like the problem is ongoing even when it has been resolved. Clearing your browser cache can often resolve this issue.

5. Miscellaneous Factors

Sometimes the error can result from an amalgamation of lesser-known factors, such as:

  • Disabled JavaScript: Many modern websites, including Facebook, rely heavily on JavaScript for various functionalities. If JavaScript is disabled in your browser, you’re likely to encounter errors.
  • Suspicious Activity: If Facebook detects unusual activity from your account, such as rapid-fire posts or a sudden surge in friend requests, it might temporarily lock down your account as a security measure, leading to this error message.

By understanding these factors in depth, you’ll be better equipped to troubleshoot the issue effectively.


1. Wait it Out

Often, the best approach is to wait for Facebook’s team to resolve the issue, as the problem usually lies on their end.

2. Check Your Internet Connection

A stable and robust Internet connection can sometimes resolve the issue. If you find your connection to be weak, consider switching networks.

3. Clear Cache and Cookies

Refreshing the page, clearing the browser cache, and logging in again can sometimes resolve the issue.

4. Disable Tracking Protection

For Firefox users, disabling “Enhanced Tracking Protection” can sometimes fix the problem.

5. Check JavaScript and Cookie Settings

Ensure that JavaScript and cookies are enabled, especially if you experience this error across multiple browsers.


Encountering errors like “Sorry, something went wrong” can be frustrating, but understanding the likely causes and potential fixes can make the experience more manageable. While server issues often require a waiting period, other problems can often be resolved with simple steps such as clearing your cache or checking your Internet connection. So, the next time you face this Facebook error, you’ll be better prepared to tackle it head-on.

Q&A Section: Understanding the Facebook Error “Sorry, something went wrong. We’re working on getting this fixed as soon as we can”

Q1: What does the Facebook error “Sorry, something went wrong. We’re working on getting this fixed as soon as we can” mean?

A1: This is a generic error message displayed by Facebook when something goes awry. It can be caused by a range of issues, from server overloads to runtime exceptions and even problems on the user’s end like internet connection issues.

Q2: What is a server overload, and how does it relate to this error?

A2: Server overload occurs when Facebook’s server fails to respond to an API within a predetermined timeframe, resulting in a timeout. This timeout is intentionally set to prevent overwhelming the server. This is one of the common causes of the error message.

Q3: What are runtime exceptions?

A3: Runtime exceptions are errors that occur while a program is running. They can be due to various factors such as memory exhaustion, disk overload, or thread contention. These are also significant contributors to the error message you might see on Facebook.

Q4: Can my internet connection be the culprit?

A4: Yes, a poor or unstable internet connection can also cause this error message to appear. Always make sure you’re connected to a reliable network when using Facebook.

Q5: How do cache issues affect this error?

A5: Sometimes, the error message might not be in real-time but could be a cached page stored on your device. This could make it seem like the issue is ongoing when it might have already been resolved.

Q6: Are there any other miscellaneous factors that could cause this error?

A6: Yes, other factors like having JavaScript disabled on your browser or any suspicious activity related to your Facebook account could also result in this error message.

Q7: What are the immediate steps I can take to resolve the issue?

A7: While some issues are on Facebook’s end and out of your control, you can try the following:

  • Refresh the page
  • Clear your browser’s cache and cookies
  • Ensure JavaScript is enabled
  • Check your internet connection

Q8: If the issue persists, what should I do?

A8: If the issue continues despite trying the above steps, it’s likely an issue on Facebook’s end. The best course of action is to wait for them to resolve it. You can also report the problem through Facebook’s “Help & Support” section.

This Q&A section aims to provide an in-depth understanding of the common Facebook error “Sorry, something went wrong. We’re working on getting this fixed as soon as we can.” If you have any more questions, feel free to leave them in the comments below.

By Dora

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