Understanding and Resolving 500 Internal Server Errors

Encountering a 500 Internal Server Error can be a frustrating experience for website visitors and owners alike. This error indicates a general problem with the web server, preventing it from fulfilling requests. However, it can stem from various causes. Here’s a detailed guide to help you understand and resolve 500 Internal Server errors.

What is a 500 Internal Server Error

A 500 Internal Server Error is a generic HTTP status code indicating that something has gone wrong on the web server. Because this error doesn’t specify the exact cause, troubleshooting can be complex. It often appears in various formats such as:

  • HTTP Error 500
  • 500 Internal Server Error
  • HTTP 500 – Internal Server Error
  • Temporary Error (500)
  • Website cannot display the page – HTTP 500
  • Internal Server Error

Common Causes of 500 Internal Server Errors

  1. Incorrect PermissionsIncorrect file or directory permissions can trigger a 500 error. For example, permissions set to 777 (allowing write access to all users) are too open and should be changed to safer settings like 755 for directories and 644 for files.
  2. Faulty Plugins and ThemesOn platforms like WordPress, incompatible or faulty plugins and themes can cause server errors. Identifying problematic plugins or themes involves disabling them one by one and checking the site.
  3. Faulty .htaccess FileThe .htaccess file, which controls server settings, may contain incorrect directives or syntax errors. Renaming this file temporarily and regenerating it can help identify if it’s causing the issue.
  4. Incorrectly Configured php.iniConfiguration issues in the php.ini file, which manages PHP settings on the server, can lead to errors. Ensuring correct syntax and settings in this file is crucial.
  5. Incompatible PHP VersionSites relying on PHP may encounter issues if they’re not compatible with the PHP version installed on the server. Ensuring the PHP version matches the site’s requirements can resolve such problems.

Troubleshooting Steps

Checking Error Logs

  • Access Error Logs: Use your hosting provider’s control panel (like cPanel) to access error logs. For cPanel, navigate to the “Metrics” section and click on “Errors”. Error logs can also be enabled in WordPress by adding specific lines to the wp-config.php file.
  • Error logs are typically found at:
    • Apache: /var/log/apache2/error.log
    • Nginx: /var/log/nginx/error.log

Fixing File Permissions

  • Correct Permissions: Ensure correct permissions for files and directories:
    • Directories: 755
    • Files: 644
    • Critical files like wp-config.php: 440 or 400

Fixing Plugins and Themes

  • Disabling Plugins and Themes: Disable all plugins via the WordPress admin panel or phpMyAdmin by deleting the active_plugins field in the wp_options table. Re-enable plugins one by one to identify the problematic one. Switch to a default theme to check if a custom theme is causing the error.

Fixing .htaccess File

  • Regenerating .htaccess File: Rename the existing .htaccess file to something like .htaccess_old. Create a new .htaccess file with default WordPress settings.

Fixing PHP Configuration Issues

  • Configuring php.ini: Check and correct php.ini configuration. If using php_value directives in .htaccess, replace them with a customized php.ini file in the relevant directory.

Understanding and Resolving 500 Internal Server Errors

Ensuring PHP Compatibility

  • Updating PHP Version: Use the hosting control panel to update the PHP version. Ensure the new version is compatible with your site’s themes and plugins. Always backup your site before making changes.

Additional Steps for WordPress Sites

  • Database Connection Issues: Ensure correct database access details in wp-config.php. Repair the database if damaged using tools like phpMyAdmin or WordPress’s built-in repair functionality.


500 Internal Server Errors can stem from various issues, from permission errors and faulty plugins to misconfigurations in .htaccess and php.ini files. By methodically checking error logs, fixing permissions, and addressing issues with plugins, themes, and configuration files, you can resolve these errors and restore your site’s functionality. Always remember to backup your site before making any changes to avoid data loss.

I hope this text is helpful, especially for junior developers. Handling errors is a complex part of the IT industry, requiring careful troubleshooting to address issues that affect daily operations. If you encounter a problem with 4xx errors in your work, you can investigate the issues at the following link.

By Milos

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