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QuickBooks, a leading accounting software, is known for its efficiency but can sometimes encounter errors such as Error Codes 15222 and 6010, 100. These errors can be disruptive, but with the right approach, they can be resolved effectively. Below are the detailed steps for fixing these errors.

QuickBooks Error Code 15222

Understanding the Error

Error 15222 in QuickBooks occurs during the downloading of payroll or QB desktop updates. This issue arises due to:

  • Anti-spyware, anti-adware, or anti-malware programs misidentifying the QuickBooks Desktop update as a threat.
  • Failure of the digital signature registration.
  • Non-use of Internet Explorer as the default browser.

Steps to Resolve Error 15222

1. Update Internet Explorer

Make sure Internet Explorer is your default browser and is up to date, as QuickBooks relies on it for various functions.

2. Install Digital Signature Certificate

Locate the QBW32.exe file in the QuickBooks directory, right-click on it, and select Properties. In the Digital Signature tab, ensure Intuit, Inc. is selected, then view the certificate and install it.

3. Configure Antivirus or Firewall Settings

Adjust your antivirus or firewall settings to allow QuickBooks updates. This might involve adding QuickBooks as an exception in your security software.

4. Restart Your Computer

After making these changes, restart your computer and try updating QuickBooks again.

QuickBooks Error Code 6010, 100

Understanding the Error

This error usually indicates a problem with QuickBooks’ network setup, often appearing when opening a company file. It might point to issues like multi-user setup problems or a mismatch between the company file and its log.

Steps to Resolve Error 6010, 100

1. Check Firewall and Antivirus Settings

Ensure that your firewall and antivirus settings are not blocking QuickBooks. Add QuickBooks to the allowed programs list in your firewall and antivirus software.

2. Use QuickBooks File Doctor Tool

The QuickBooks Tool Hub includes the File Doctor tool, which can diagnose and fix common company file issues. Run this tool to check and repair any errors.

3. Verify Hosting Settings

In a multi-user environment, ensure that the hosting settings are correct. Only one computer should host the company file.

4. Rename .ND and .TLG Files

These configuration files might need renaming to resolve the error. Add “.old” to their file names in the QuickBooks directory and try reopening the company file.

5. Reinstall QuickBooks

If other steps don’t work, try reinstalling QuickBooks. This can help fix issues related to corrupt installation files.

6. Additional Tips

  • Ensure you are using the latest version of QuickBooks.
  • If using third-party add-ons, try disabling them to see if they are causing the issue.
  • Attempt to open QuickBooks in safe mode by holding down the Ctrl key during startup.

Remember, it’s always a good idea to back up your QuickBooks data before attempting any major troubleshooting steps. If these solutions don’t resolve the issues, contacting QuickBooks support for further assistance is advisable.


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